{"id":607,"date":"2021-12-02T10:54:17","date_gmt":"2021-12-02T10:54:17","guid":{"rendered":"https:\/\/masarat.ly\/en\/?page_id=607"},"modified":"2023-08-01T10:51:34","modified_gmt":"2023-08-01T10:51:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/masarat.ly\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<ul>\n<li>\n            <\/li>\n<li>\n            <\/li>\n<\/ul>\n<h3><span>Mobile Banking Services\u00a0<\/span><\/h3>\n<hr>\n<ul>\n<li>\n<h3>What is Masarat and its activity?<\/h3>\n<div>\n<p><span>Masarat for Information Technology and Financial Services Co. is a local company that provides mobile banking services and its customers include: National Commercial Bank \u2013 North African Bank \u2013 Al-Wahda Bank \u2013 and Al-Jumhouria Bank.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What is mobile banking service?<\/h3>\n<div>\n<p><span>It\u2019s a service that connects the bank account to the customer though mobile phone, so that every financial action in their account (deposit \u2013 add \u2013 draw \u2013 discount), reaches them\u2026 which makes it most secure and easy to follow-up.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What is MobiMal service?<\/h3>\n<div>\n<div class=\"mhc_toggle mhc_accordion_item_2 mhc_show_borders mhc_module mhc_bg_layout_light mhc_toggle_open\">\n<div class=\"mhc_toggle_content clearfix\">\n<p>It\u2019s a National Commercial Bank service that with it the bank client would be able to follow up on his\/her account, and have an idea about everything that happens in it, through their mobile phone.<\/p>\n<\/div>\n<\/div>\n<div class=\"mhc_toggle mhc_toggle_close  mhc_accordion_item_3 mhc_show_borders mhc_module mhc_bg_layout_light\"><\/div>\n<\/div>\n<\/li>\n<li>\n<h3>What is Masrafi\u2019s service?<\/h3>\n<div>\n<div class=\"mhc_toggle mhc_accordion_item_3 mhc_show_borders mhc_module mhc_bg_layout_light mhc_toggle_open\">\n<div class=\"mhc_toggle_content clearfix\">\n<p>It\u2019s a Jumhouria\u2019s Bank service that with it the bank client would be able to follow up on his\/her account, and have an idea about everything that happens in it, through their mobile phone.<\/p>\n<\/div>\n<\/div>\n<div class=\"mhc_toggle mhc_toggle_close  mhc_accordion_item_4 mhc_show_borders mhc_module mhc_bg_layout_light\"><\/div>\n<\/div>\n<\/li>\n<li>\n<h3>What is Al wahda mobile service?<\/h3>\n<div>\n<div class=\"mhc_toggle mhc_accordion_item_5 mhc_show_borders mhc_module mhc_bg_layout_light mhc_toggle_open\">\n<div class=\"mhc_toggle_content clearfix\">\n<p dir=\"ltr\">It\u2019s an Al-Wahda Bank service that with it the bank client would be able to follow up on his\/her account, and have an idea about everything that happens in it, through their mobile phone.<\/p>\n<\/div>\n<\/div>\n<div class=\"mhc_toggle mhc_toggle_close  mhc_accordion_item_6 mhc_show_borders mhc_module mhc_bg_layout_light\"><\/div>\n<\/div>\n<\/li>\n<li>\n<h3>How can you subscribe for Mobile Banking?<\/h3>\n<div>\n<p dir=\"ltr\">You are able to by subscribing from the branch of your bank to connect your phone number to your account.<\/p>\n<p dir=\"ltr\">Subscription terms are:<\/p>\n<ol dir=\"ltr\">\n<li>Proof of identity.<\/li>\n<li>Account Number.<\/li>\n<li>Phone number, Libyana or Al-Madar Al-Jadeed.<\/li>\n<li>Signature match.<\/li>\n<\/ol>\n<\/div>\n<\/li>\n<li>\n<h3>How can you benefit from the services?<\/h3>\n<div>\n<div class=\"mhc_toggle mhc_accordion_item_7 mhc_show_borders mhc_module mhc_bg_layout_light mhc_toggle_open\">\n<div class=\"mhc_toggle_content clearfix\">\n<p dir=\"ltr\">You are able to by subscribing from the branch of your bank to connect your phone number to your account.<\/p>\n<\/div>\n<\/div>\n<div class=\"mhc_toggle mhc_toggle_close  mhc_accordion_item_8 mhc_show_borders mhc_module mhc_bg_layout_light\"><\/div>\n<\/div>\n<\/li>\n<li>\n<h3>How can I promote my subscription in the 16016 service?<\/h3>\n<div>\n<div class=\"mhc_toggle mhc_accordion_item_8 mhc_show_borders mhc_module mhc_bg_layout_light mhc_toggle_open\">\n<div class=\"mhc_toggle_content clearfix\">\n<p dir=\"ltr\">You need to visit your bank branch and fill in the promotion application.<\/p>\n<\/div>\n<\/div>\n<div class=\"mhc_toggle mhc_toggle_close  mhc_accordion_item_9 mhc_show_borders mhc_module mhc_bg_layout_light\"><\/div>\n<\/div>\n<\/li>\n<li>\n<h3>What are the necessary procedures to purchasing prepaid cards while also having subscribed for the 16016 service?<\/h3>\n<div>\n<div class=\"mhc_toggle mhc_accordion_item_9 mhc_show_borders mhc_module mhc_bg_layout_light mhc_toggle_open\">\n<div class=\"mhc_toggle_content clearfix\">\n<p dir=\"ltr\">If you have subscribed for \u201cMotamayez\u201d service, you may enjoy using the service directly. Or else, you will need to head to your bank branch and promote your subscription.<\/p>\n<\/div>\n<\/div>\n<div class=\"mhc_toggle mhc_toggle_close  mhc_accordion_item_10 mhc_show_borders mhc_module mhc_bg_layout_light\"><\/div>\n<\/div>\n<\/li>\n<li>\n<h3>What are the banks that provide SMS Banking Service?<\/h3>\n<div>\n<div class=\"mhc_toggle mhc_accordion_item_10 mhc_show_borders mhc_module mhc_bg_layout_light mhc_toggle_open\">\n<div class=\"mhc_toggle_content clearfix\">\n<p dir=\"ltr\">The service is available at Al-Wahda Bank, Al-Jumhouria Bank, North Africa Bank, and International Commercial Bank.<\/p>\n<\/div>\n<\/div>\n<div class=\"mhc_toggle mhc_toggle_close  mhc_accordion_item_11 mhc_show_borders mhc_module mhc_bg_layout_light\"><\/div>\n<\/div>\n<\/li>\n<li>\n<h3>I\u2019m sending an SMS and the system replies that the password is incorrect, what should I do?<\/h3>\n<div>\n<p><span>Please contact customer service at<\/span><tcxspan tcxhref=\"0900300900\" title=\"Call   0900300900  via 3CX\"><span>\u00a0<\/span>0900300900<span>\u00a0<\/span><\/tcxspan><span>and they will solve your problem.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How to inactivate the SMS Baking Service?<\/h3>\n<div>\n<p class=\"mhc_toggle_title\"><span>It is stopped by contacting the customer service to stop the service; however, the cancelation process is done through the bank and requesting a cancellation.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How to inactivate the SMS Baking Service?<\/h3>\n<div>\n<div class=\"mhc_toggle mhc_accordion_item_13 mhc_show_borders mhc_module mhc_bg_layout_light mhc_toggle_open\">\n<div class=\"mhc_toggle_content clearfix\">\n<p dir=\"ltr\">It is stopped by contacting the customer service to stop the service; however, the cancelation process is done through the bank and requesting a cancellation.<\/p>\n<\/div>\n<\/div>\n<div class=\"mhc_toggle mhc_toggle_close  mhc_accordion_item_14 mhc_show_borders mhc_module mhc_bg_layout_light\"><\/div>\n<\/div>\n<\/li>\n<li>\n<h3>What is the code number?<\/h3>\n<div>\n<div class=\"mhc_toggle mhc_accordion_item_14 mhc_show_borders mhc_module mhc_bg_layout_light mhc_toggle_open\">\n<div class=\"mhc_toggle_content clearfix\">\n<p dir=\"ltr\">Code number is specifically used for inquiries or orders by the subscriber about his bank account, using the code*request number.<\/p>\n<\/div>\n<\/div>\n<div class=\"mhc_toggle mhc_toggle_close  mhc_accordion_item_15 mhc_show_borders mhc_module mhc_bg_layout_light\"><\/div>\n<\/div>\n<\/li>\n<li>\n<h3>Can I subscribe using the same number at any bank or at any other branch?<\/h3>\n<div>\n<p><span>Yes, you may subscribe at more than just one branch and bank, using the same number.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Is it possible to change the phone number?<\/h3>\n<div>\n<p><span>Yes, it is. And you can do that by paying a visit for the branch of your bank.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How long does it take for a welcome message to reach the subscriber?<\/h3>\n<div>\n<p><span>The message of access to the subscriber takes only a maximum of 2 days, in case the input system is functioning properly.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can I subscribe with more than one phone number for the same account number?<\/h3>\n<div>\n<p><span>You cannot subscribe with \u00a0more than one phone number for the same account number.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can I send a message from a phone number other than the one I subscribed with?<\/h3>\n<div>\n<p><span>No, you must send the inquiry or request letter from the same phone number that you have subscribed with.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What is the reason for the failed message when sending a query or service request?<\/h3>\n<div>\n<p dir=\"ltr\">Sending failures may be for the following reasons:<\/p>\n<p dir=\"ltr\">The service number is hegifubed in the list of names, the service number 16016 should not be hegifubed in the telephone list.<\/p>\n<p dir=\"ltr\">There is insufficient balance on the telephone of the enquirer to send the request message.<\/p>\n<p dir=\"ltr\">Ensure that service number 16016 does not have a block or block list.<\/p>\n<p dir=\"ltr\">\u00a0The message centre in your phone can be reset.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>When you send a query to service number 16016 and received the following message: ||To subscribe to the service, we hope you can visit your bank branch||<\/h3>\n<div>\n<p><span>This may be because you sent the message from another phone number that is not subscribed to the service, the device you are currently using is a 2-digit device and you have used the wrong SIM to inquire about the, or your subscription data is not entered correctly in the system. To verify that you have subscribed to the service, send a text message with number 1 and send it to service number 16016.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Why does the salary message arrive delayed?<\/h3>\n<div>\n<p dir=\"ltr\">The delay in receiving the salary message may occur for the following reasons:<\/p>\n<ol dir=\"ltr\">\n<li>Delays in the delivering the salaries to the banks.<\/li>\n<li>The occurrence of a central failure in the banking system, and these are rare and exceptional cases.<\/li>\n<li>A slight delay may occur in the network operators (Libyana, Al-Madar).<\/li>\n<li>Your phone may be out of reach the moment the message is sent.<\/li>\n<\/ol>\n<\/div>\n<\/li>\n<li>\n<h3>If my phone is lost, can I stop the service?<\/h3>\n<div>\n<div class=\"mhc_toggle mhc_accordion_item_25 mhc_show_borders mhc_module mhc_bg_layout_light mhc_toggle_open\">\n<div class=\"mhc_toggle_content clearfix\">\n<p dir=\"ltr\">You can stop the service by calling the customer service office, or you can apply to change the service to another phone number.<\/p>\n<\/div>\n<\/div>\n<div class=\"mhc_toggle mhc_toggle_close  mhc_accordion_item_26 mhc_show_borders mhc_module mhc_bg_layout_light\"><\/div>\n<\/div>\n<\/li>\n<li>\n<h3>How do I know my password, if I&#8217;ve lost it?<\/h3>\n<div>\n<p><span>Check with your bank branch to provide you with your password.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How to know if i am subscribed to the service?<\/h3>\n<div>\n<p dir=\"ltr\">You will receive a message confirming your subscription to the service with your first name and branch name. If you are subscribed to more than one bank branch with the same phone number, the message will contain all details of your subscription to each branch.<\/p>\n<p dir=\"ltr\">If you receive a message stating that you are subscribed to your first name and branch name, you are subscribed to 16016<\/p>\n<p dir=\"ltr\">If you receive a message stating that you are not subscribed to the customer service phones, visit the bank branch.<\/p>\n<p dir=\"ltr\">If you receive a message stating that you are a subscriber, but on behalf of another person or another branch, you must contact customer service phones or visit the bank branch.<\/p>\n<p dir=\"ltr\">Customer Service<tcxspan tcxhref=\"0900300900\" title=\"Call  0900300900 via 3CX\"><span>\u00a0<\/span>0900300900<\/tcxspan><\/p>\n<\/div>\n<\/li>\n<\/ul>\n<h3>\n<p><span>Top up\u00a0Top up vouchers\u00a0<\/span><\/p>\n<\/h3>\n<hr>\n<ul>\n<li>\n<h3>What are the banks that have cards purchasing service?<\/h3>\n<div>\n<div class=\"mhc_toggle mhc_accordion_item_1 mhc_show_borders mhc_module mhc_bg_layout_light mhc_toggle_open\">\n<div class=\"mhc_toggle_content clearfix\">\n<p dir=\"ltr\">The purchase of cards is available at: National Commercial Bank \u2013 North Africa Bank \u2013 Al Wahda Bank \u2013 Al-Jumhouria Bank<\/p>\n<\/div>\n<\/div>\n<div class=\"mhc_toggle mhc_toggle_close  mhc_accordion_item_2 mhc_show_borders mhc_module mhc_bg_layout_light\"><\/div>\n<\/div>\n<\/li>\n<li>\n<h3>When ordering a Top up vouchers, the system cancels the process, why?<\/h3>\n<div>\n<p><span>If this happens, please contact us by calling our customer service on<\/span><tcxspan tcxhref=\"0900300900\" title=\"Call  0900300900 via 3CX\"><span>\u00a0<\/span>0900300900<\/tcxspan><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>When ordering a Top up vouchers, I didn\u2019t receive the voucher number?<\/h3>\n<div>\n<p><span>If this the value is inducted from your account, please contact us by calling our customer service on<\/span><tcxspan tcxhref=\"0900300900\" title=\"Call  0900300900 via 3CX\"><span>\u00a0<\/span>0900300900<\/tcxspan><\/p>\n<\/div>\n<\/li>\n<\/ul>\n<h3><span>Mobile Apps<\/span><\/h3>\n<hr>\n<ul>\n<li>\n<h3>What kind of phones support the banking applications?<\/h3>\n<div>\n<p><span>Phones that support the app run on IOS and Android.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Which banks offers the banking applications?<\/h3>\n<div>\n<p><span>International Commercial Bank,\u00a0North Africa Bank,\u00a0Jumhouria Bank,\u00a0Al-Wahda Bank<\/span><\/p>\n<\/div>\n<\/li>\n<\/ul>\n<div>\n<p>        <img decoding=\"async\" src=\"\/en\/ms_content\/uploads\/2021\/12\/qmark-masarat.svg\" alt=\"\"><\/p>\n<h2>Help center<\/h2>\n<p><a href=\"https:\/\/help.masarat.ly\/\"><span uk-icon=\"arrow-left\"><\/span><\/a><\/p>\n<\/div>\n<div>\n<p>        <img decoding=\"async\" src=\"\/en\/ms_content\/uploads\/2021\/12\/contact-masarat.svg\" alt=\"\"><\/p>\n<h2>Contact us<\/h2>\n<p><a href=\"\/en\/contact\"><span uk-icon=\"arrow-left\"><\/span><\/a><\/p>\n<\/div>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/2021\\\/12\\\/page-title.svg\",\"image_position\":\"center-center\",\"image_size\":\"cover\",\"style\":\"primary\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-1\"},\"children\":[{\"type\":\"headline\",\"props\":{\"title_element\":\"h1\"},\"source\":{\"query\":{\"name\":\"site\"},\"props\":{\"content\":{\"filters\":{\"search\":\"\\u00bb\",\"replace\":\"\"},\"name\":\"page_title\"}}}},{\"type\":\"subnav\",\"props\":{\"subnav_style\":\"divider\"},\"children\":[{\"type\":\"subnav_item\",\"source\":{\"query\":{\"name\":\"pages.customPage\",\"arguments\":{\"users\":[],\"users_operator\":\"IN\",\"offset\":0,\"order\":\"date\",\"order_direction\":\"DESC\",\"id\":10}},\"props\":{\"content\":{\"filters\":{\"search\":\"\"},\"name\":\"title\"},\"link\":{\"filters\":{\"search\":\"\"},\"name\":\"link\"}}}},{\"type\":\"subnav_item\",\"props\":{\"active\":true},\"source\":{\"query\":{\"name\":\"site\"},\"props\":{\"content\":{\"filters\":{\"search\":\"\\u00bb\"},\"name\":\"page_title\"}}}}]}]}]}],\"name\":\"page title en\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"<span>Mobile Banking Services\\u00a0<\\\/span>\",\"title_element\":\"h3\"},\"name\":\"Mobile banking services\\u00a0\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"divider_style\":\"small\"}}]}]},{\"type\":\"row\",\"props\":{\"layout\":\"1-5,4-5\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-5\"}},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"4-5\"},\"children\":[{\"type\":\"accordion\",\"props\":{\"class\":\"accordion-divider\",\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"content_dropcap\":false,\"content_margin\":\"large\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>Masarat for Information Technology and Financial Services Co. is a local company that provides mobile banking services and its customers include: National Commercial Bank \\u2013 North African Bank \\u2013 Al-Wahda Bank \\u2013 and Al-Jumhouria Bank.<\\\/span><\\\/p>\",\"title\":\"What is Masarat and its activity?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>It\\u2019s a service that connects the bank account to the customer though mobile phone, so that every financial action in their account (deposit \\u2013 add \\u2013 draw \\u2013 discount), reaches them\\u2026 which makes it most secure and easy to follow-up.<\\\/span><\\\/p>\",\"title\":\"What is mobile banking service?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<div class=\\\"mhc_toggle mhc_accordion_item_2 mhc_show_borders mhc_module mhc_bg_layout_light mhc_toggle_open\\\">\\n\n\n<div class=\\\"mhc_toggle_content clearfix\\\">\\n\n\n<p>It\\u2019s a National Commercial Bank service that with it the bank client would be able to follow up on his\\\/her account, and have an idea about everything that happens in it, through their mobile phone.<\\\/p>\\n<\\\/div>\\n<\\\/div>\\n\n\n<div class=\\\"mhc_toggle mhc_toggle_close  mhc_accordion_item_3 mhc_show_borders mhc_module mhc_bg_layout_light\\\"><\\\/div>\",\"title\":\"What is MobiMal service?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<div class=\\\"mhc_toggle mhc_accordion_item_3 mhc_show_borders mhc_module mhc_bg_layout_light mhc_toggle_open\\\">\\n\n\n<div class=\\\"mhc_toggle_content clearfix\\\">\\n\n\n<p>It\\u2019s a Jumhouria\\u2019s Bank service that with it the bank client would be able to follow up on his\\\/her account, and have an idea about everything that happens in it, through their mobile phone.<\\\/p>\\n<\\\/div>\\n<\\\/div>\\n\n\n<div class=\\\"mhc_toggle mhc_toggle_close  mhc_accordion_item_4 mhc_show_borders mhc_module mhc_bg_layout_light\\\"><\\\/div>\",\"title\":\"What is Masrafi\\u2019s service?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<div class=\\\"mhc_toggle mhc_accordion_item_5 mhc_show_borders mhc_module mhc_bg_layout_light mhc_toggle_open\\\">\\n\n\n<div class=\\\"mhc_toggle_content clearfix\\\">\\n\n\n<p dir=\\\"ltr\\\">It\\u2019s an Al-Wahda Bank service that with it the bank client would be able to follow up on his\\\/her account, and have an idea about everything that happens in it, through their mobile phone.<\\\/p>\\n<\\\/div>\\n<\\\/div>\\n\n\n<div class=\\\"mhc_toggle mhc_toggle_close  mhc_accordion_item_6 mhc_show_borders mhc_module mhc_bg_layout_light\\\"><\\\/div>\",\"title\":\"What is Al wahda mobile service?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p dir=\\\"ltr\\\">You are able to by subscribing from the branch of your bank to connect your phone number to your account.<\\\/p>\\n\n\n<p dir=\\\"ltr\\\">Subscription terms are:<\\\/p>\\n\n\n<ol dir=\\\"ltr\\\">\\n\n\n<li>Proof of identity.<\\\/li>\\n\n\n<li>Account Number.<\\\/li>\\n\n\n<li>Phone number, Libyana or Al-Madar Al-Jadeed.<\\\/li>\\n\n\n<li>Signature match.<\\\/li>\\n<\\\/ol>\",\"title\":\"How can you subscribe for Mobile Banking?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<div class=\\\"mhc_toggle mhc_accordion_item_7 mhc_show_borders mhc_module mhc_bg_layout_light mhc_toggle_open\\\">\\n\n\n<div class=\\\"mhc_toggle_content clearfix\\\">\\n\n\n<p dir=\\\"ltr\\\">You are able to by subscribing from the branch of your bank to connect your phone number to your account.<\\\/p>\\n<\\\/div>\\n<\\\/div>\\n\n\n<div class=\\\"mhc_toggle mhc_toggle_close  mhc_accordion_item_8 mhc_show_borders mhc_module mhc_bg_layout_light\\\"><\\\/div>\",\"title\":\"How can you benefit from the services?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<div class=\\\"mhc_toggle mhc_accordion_item_8 mhc_show_borders mhc_module mhc_bg_layout_light mhc_toggle_open\\\">\\n\n\n<div class=\\\"mhc_toggle_content clearfix\\\">\\n\n\n<p dir=\\\"ltr\\\">You need to visit your bank branch and fill in the promotion application.<\\\/p>\\n<\\\/div>\\n<\\\/div>\\n\n\n<div class=\\\"mhc_toggle mhc_toggle_close  mhc_accordion_item_9 mhc_show_borders mhc_module mhc_bg_layout_light\\\"><\\\/div>\",\"title\":\"How can I promote my subscription in the 16016 service?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<div class=\\\"mhc_toggle mhc_accordion_item_9 mhc_show_borders mhc_module mhc_bg_layout_light mhc_toggle_open\\\">\\n\n\n<div class=\\\"mhc_toggle_content clearfix\\\">\\n\n\n<p dir=\\\"ltr\\\">If you have subscribed for \\u201cMotamayez\\u201d service, you may enjoy using the service directly. Or else, you will need to head to your bank branch and promote your subscription.<\\\/p>\\n<\\\/div>\\n<\\\/div>\\n\n\n<div class=\\\"mhc_toggle mhc_toggle_close  mhc_accordion_item_10 mhc_show_borders mhc_module mhc_bg_layout_light\\\"><\\\/div>\",\"title\":\"What are the necessary procedures to purchasing prepaid cards while also having subscribed for the 16016 service?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<div class=\\\"mhc_toggle mhc_accordion_item_10 mhc_show_borders mhc_module mhc_bg_layout_light mhc_toggle_open\\\">\\n\n\n<div class=\\\"mhc_toggle_content clearfix\\\">\\n\n\n<p dir=\\\"ltr\\\">The service is available at Al-Wahda Bank, Al-Jumhouria Bank, North Africa Bank, and International Commercial Bank.<\\\/p>\\n<\\\/div>\\n<\\\/div>\\n\n\n<div class=\\\"mhc_toggle mhc_toggle_close  mhc_accordion_item_11 mhc_show_borders mhc_module mhc_bg_layout_light\\\"><\\\/div>\",\"title\":\"What are the banks that provide SMS Banking Service?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>Please contact customer service at<\\\/span><tcxspan tcxhref=\\\"0900300900\\\" title=\\\"Call   0900300900  via 3CX\\\"><span>\\u00a0<\\\/span>0900300900<span>\\u00a0<\\\/span><\\\/tcxspan><span>and they will solve your problem.<\\\/span><\\\/p>\",\"title\":\"I\\u2019m sending an SMS and the system replies that the password is incorrect, what should I do?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p class=\\\"mhc_toggle_title\\\"><span>It is stopped by contacting the customer service to stop the service; however, the cancelation process is done through the bank and requesting a cancellation.<\\\/span><\\\/p>\",\"title\":\"How to inactivate the SMS Baking Service?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<div class=\\\"mhc_toggle mhc_accordion_item_13 mhc_show_borders mhc_module mhc_bg_layout_light mhc_toggle_open\\\">\\n\n\n<div class=\\\"mhc_toggle_content clearfix\\\">\\n\n\n<p dir=\\\"ltr\\\">It is stopped by contacting the customer service to stop the service; however, the cancelation process is done through the bank and requesting a cancellation.<\\\/p>\\n<\\\/div>\\n<\\\/div>\\n\n\n<div class=\\\"mhc_toggle mhc_toggle_close  mhc_accordion_item_14 mhc_show_borders mhc_module mhc_bg_layout_light\\\"><\\\/div>\",\"title\":\"How to inactivate the SMS Baking Service?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<div class=\\\"mhc_toggle mhc_accordion_item_14 mhc_show_borders mhc_module mhc_bg_layout_light mhc_toggle_open\\\">\\n\n\n<div class=\\\"mhc_toggle_content clearfix\\\">\\n\n\n<p dir=\\\"ltr\\\">Code number is specifically used for inquiries or orders by the subscriber about his bank account, using the code*request number.<\\\/p>\\n<\\\/div>\\n<\\\/div>\\n\n\n<div class=\\\"mhc_toggle mhc_toggle_close  mhc_accordion_item_15 mhc_show_borders mhc_module mhc_bg_layout_light\\\"><\\\/div>\",\"title\":\"What is the code number?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>Yes, you may subscribe at more than just one branch and bank, using the same number.<\\\/span><\\\/p>\",\"title\":\"Can I subscribe using the same number at any bank or at any other branch?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>Yes, it is. And you can do that by paying a visit for the branch of your bank.<\\\/span><\\\/p>\",\"title\":\"Is it possible to change the phone number?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>The message of access to the subscriber takes only a maximum of 2 days, in case the input system is functioning properly.<\\\/span><\\\/p>\",\"title\":\"How long does it take for a welcome message to reach the subscriber?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>You cannot subscribe with \\u00a0more than one phone number for the same account number.<\\\/span><\\\/p>\",\"title\":\"Can I subscribe with more than one phone number for the same account number?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>No, you must send the inquiry or request letter from the same phone number that you have subscribed with.<\\\/span><\\\/p>\",\"title\":\"Can I send a message from a phone number other than the one I subscribed with?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p dir=\\\"ltr\\\">Sending failures may be for the following reasons:<\\\/p>\\n\n\n<p dir=\\\"ltr\\\">The service number is hegifubed in the list of names, the service number 16016 should not be hegifubed in the telephone list.<\\\/p>\\n\n\n<p dir=\\\"ltr\\\">There is insufficient balance on the telephone of the enquirer to send the request message.<\\\/p>\\n\n\n<p dir=\\\"ltr\\\">Ensure that service number 16016 does not have a block or block list.<\\\/p>\\n\n\n<p dir=\\\"ltr\\\">\\u00a0The message centre in your phone can be reset.<\\\/p>\",\"title\":\"What is the reason for the failed message when sending a query or service request?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>This may be because you sent the message from another phone number that is not subscribed to the service, the device you are currently using is a 2-digit device and you have used the wrong SIM to inquire about the, or your subscription data is not entered correctly in the system. To verify that you have subscribed to the service, send a text message with number 1 and send it to service number 16016.<\\\/span><\\\/p>\",\"title\":\"When you send a query to service number 16016 and received the following message: ||To subscribe to the service, we hope you can visit your bank branch||\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p dir=\\\"ltr\\\">The delay in receiving the salary message may occur for the following reasons:<\\\/p>\\n\n\n<ol dir=\\\"ltr\\\">\\n\n\n<li>Delays in the delivering the salaries to the banks.<\\\/li>\\n\n\n<li>The occurrence of a central failure in the banking system, and these are rare and exceptional cases.<\\\/li>\\n\n\n<li>A slight delay may occur in the network operators (Libyana, Al-Madar).<\\\/li>\\n\n\n<li>Your phone may be out of reach the moment the message is sent.<\\\/li>\\n<\\\/ol>\",\"title\":\"Why does the salary message arrive delayed?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<div class=\\\"mhc_toggle mhc_accordion_item_25 mhc_show_borders mhc_module mhc_bg_layout_light mhc_toggle_open\\\">\\n\n\n<div class=\\\"mhc_toggle_content clearfix\\\">\\n\n\n<p dir=\\\"ltr\\\">You can stop the service by calling the customer service office, or you can apply to change the service to another phone number.<\\\/p>\\n<\\\/div>\\n<\\\/div>\\n\n\n<div class=\\\"mhc_toggle mhc_toggle_close  mhc_accordion_item_26 mhc_show_borders mhc_module mhc_bg_layout_light\\\"><\\\/div>\",\"title\":\"If my phone is lost, can I stop the service?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>Check with your bank branch to provide you with your password.<\\\/span><\\\/p>\",\"title\":\"How do I know my password, if I've lost it?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p dir=\\\"ltr\\\">You will receive a message confirming your subscription to the service with your first name and branch name. If you are subscribed to more than one bank branch with the same phone number, the message will contain all details of your subscription to each branch.<\\\/p>\\n\n\n<p dir=\\\"ltr\\\">If you receive a message stating that you are subscribed to your first name and branch name, you are subscribed to 16016<\\\/p>\\n\n\n<p dir=\\\"ltr\\\">If you receive a message stating that you are not subscribed to the customer service phones, visit the bank branch.<\\\/p>\\n\n\n<p dir=\\\"ltr\\\">If you receive a message stating that you are a subscriber, but on behalf of another person or another branch, you must contact customer service phones or visit the bank branch.<\\\/p>\\n\n\n<p dir=\\\"ltr\\\">Customer Service<tcxspan tcxhref=\\\"0900300900\\\" title=\\\"Call  0900300900 via 3CX\\\"><span>\\u00a0<\\\/span>0900300900<\\\/tcxspan><\\\/p>\",\"title\":\"How to know if i am subscribed to the service?\"}}]}]}]}],\"name\":\"Bank Services\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<p><span>Top up\\u00a0Top up vouchers\\u00a0<\\\/span><\\\/p>\",\"title_element\":\"h3\"},\"name\":\"Top up Top up vouchers \"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"divider_style\":\"small\"}}]}]},{\"type\":\"row\",\"props\":{\"layout\":\"1-5,4-5\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-5\"}},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"4-5\"},\"children\":[{\"type\":\"accordion\",\"props\":{\"class\":\"accordion-divider\",\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"content_dropcap\":false,\"content_margin\":\"large\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<div class=\\\"mhc_toggle mhc_accordion_item_1 mhc_show_borders mhc_module mhc_bg_layout_light mhc_toggle_open\\\">\\n\n\n<div class=\\\"mhc_toggle_content clearfix\\\">\\n\n\n<p dir=\\\"ltr\\\">The purchase of cards is available at: National Commercial Bank \\u2013 North Africa Bank \\u2013 Al Wahda Bank \\u2013 Al-Jumhouria Bank<\\\/p>\\n<\\\/div>\\n<\\\/div>\\n\n\n<div class=\\\"mhc_toggle mhc_toggle_close  mhc_accordion_item_2 mhc_show_borders mhc_module mhc_bg_layout_light\\\"><\\\/div>\",\"title\":\"What are the banks that have cards purchasing service?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>If this happens, please contact us by calling our customer service on<\\\/span><tcxspan tcxhref=\\\"0900300900\\\" title=\\\"Call  0900300900 via 3CX\\\"><span>\\u00a0<\\\/span>0900300900<\\\/tcxspan><\\\/p>\",\"title\":\"When ordering a Top up vouchers, the system cancels the process, why?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>If this the value is inducted from your account, please contact us by calling our customer service on<\\\/span><tcxspan tcxhref=\\\"0900300900\\\" title=\\\"Call  0900300900 via 3CX\\\"><span>\\u00a0<\\\/span>0900300900<\\\/tcxspan><\\\/p>\",\"title\":\"When ordering a Top up vouchers, I didn\\u2019t receive the voucher number?\"}}]}]}]}],\"name\":\"Bank Services\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"<span>Mobile Apps<\\\/span>\",\"title_element\":\"h3\"},\"name\":\"Mobile Apps\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"divider_style\":\"small\"}}]}]},{\"type\":\"row\",\"props\":{\"layout\":\"1-5,4-5\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-5\"}},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"4-5\"},\"children\":[{\"type\":\"accordion\",\"props\":{\"class\":\"accordion-divider\",\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"content_dropcap\":false,\"content_margin\":\"large\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>Phones that support the app run on IOS and Android.<\\\/span><\\\/p>\",\"title\":\"What kind of phones support the banking applications?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>International Commercial Bank,\\u00a0North Africa Bank,\\u00a0Jumhouria Bank,\\u00a0Al-Wahda Bank<\\\/span><\\\/p>\",\"title\":\"Which banks offers the banking applications?\"}}]}]}]}],\"name\":\"Mobile Apps\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"image_size\":\"cover\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\",\"width_small\":\"1-2\"},\"children\":[{\"type\":\"panel\",\"props\":{\"class\":\"cta-panel help-panel\",\"content_column_breakpoint\":\"m\",\"icon_width\":80,\"image\":\"wp-content\\\/uploads\\\/2021\\\/12\\\/qmark-masarat.svg\",\"image_align\":\"left\",\"image_grid_breakpoint\":\"\",\"image_grid_width\":\"auto\",\"image_svg_color\":\"emphasis\",\"image_svg_inline\":false,\"image_vertical_align\":true,\"link\":\"https:\\\/\\\/help.masarat.ly\\\/\",\"link_style\":\"link-text\",\"link_target\":true,\"link_text\":\"<span uk-icon=\\\"arrow-left\\\"><\\\/span>\",\"margin\":\"default\",\"margin_remove_bottom\":false,\"meta_align\":\"below-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"panel_image_no_padding\":false,\"panel_link\":true,\"panel_padding\":\"default\",\"panel_style\":\"card-secondary\",\"text_align\":\"left\",\"text_align_breakpoint\":\"s\",\"text_align_fallback\":\"center\",\"title\":\"Help center\",\"title_align\":\"left\",\"title_element\":\"h2\",\"title_grid_breakpoint\":\"m\",\"title_grid_column_gap\":\"large\",\"title_grid_width\":\"2-3\",\"title_hover_style\":\"reset\",\"title_style\":\"h2\"},\"name\":\"help-panel\",\"modified\":\"2021-12-28T10:46:18.013Z\"}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\",\"width_small\":\"1-2\"},\"children\":[{\"type\":\"panel\",\"props\":{\"class\":\"cta-panel help-panel\",\"content_column_breakpoint\":\"m\",\"icon_width\":80,\"image\":\"wp-content\\\/uploads\\\/2021\\\/12\\\/contact-masarat.svg\",\"image_align\":\"left\",\"image_grid_breakpoint\":\"\",\"image_grid_width\":\"auto\",\"image_svg_color\":\"emphasis\",\"image_svg_inline\":false,\"image_vertical_align\":true,\"link\":\"\\\/en\\\/contact\",\"link_style\":\"link-text\",\"link_target\":false,\"link_text\":\"<span uk-icon=\\\"arrow-left\\\"><\\\/span>\",\"margin\":\"default\",\"margin_remove_bottom\":false,\"meta_align\":\"below-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"panel_image_no_padding\":false,\"panel_link\":true,\"panel_padding\":\"default\",\"panel_style\":\"card-secondary\",\"text_align\":\"left\",\"text_align_breakpoint\":\"s\",\"text_align_fallback\":\"center\",\"title\":\"Contact us\",\"title_align\":\"left\",\"title_element\":\"h2\",\"title_grid_breakpoint\":\"m\",\"title_grid_column_gap\":\"large\",\"title_grid_width\":\"2-3\",\"title_hover_style\":\"reset\",\"title_style\":\"h2\"},\"name\":\"\\u062a\\u0648\\u0627\\u0635\\u0644 \\u0645\\u0639\\u0646\\u0627 \",\"modified\":\"2021-12-28T10:46:18.013Z\"}]}]}],\"name\":\"QTA\",\"modified\":\"2021-12-29T13:01:38.063Z\"}],\"version\":\"4.0.8\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mobile Banking Services\u00a0 What is Masarat and its activity? Masarat for Information Technology and Financial Services Co. is a local company that provides mobile banking services and its customers include: National Commercial Bank \u2013 North African Bank \u2013 Al-Wahda Bank \u2013 and Al-Jumhouria Bank. What is mobile banking service? It\u2019s a service that connects the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1615,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-607","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/masarat.ly\/en\/qafevol\/wp\/v2\/pages\/607","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/masarat.ly\/en\/qafevol\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/masarat.ly\/en\/qafevol\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/masarat.ly\/en\/qafevol\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masarat.ly\/en\/qafevol\/wp\/v2\/comments?post=607"}],"version-history":[{"count":47,"href":"https:\/\/masarat.ly\/en\/qafevol\/wp\/v2\/pages\/607\/revisions"}],"predecessor-version":[{"id":13427,"href":"https:\/\/masarat.ly\/en\/qafevol\/wp\/v2\/pages\/607\/revisions\/13427"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/masarat.ly\/en\/qafevol\/wp\/v2\/media\/1615"}],"wp:attachment":[{"href":"https:\/\/masarat.ly\/en\/qafevol\/wp\/v2\/media?parent=607"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}