Mobile banking services FAQ

?What is Masarat and its activity

 

 

Masarat for Information Technology and Financial Services Co. is a local company that provides mobile banking services and its customers include: National Commercial Bank – North African Bank – Al-Wahda Bank – and Al-Jumhouria Bank.

?What is mobile banking service

It’s a service that connects the bank account to the customer though mobile phone, so that every financial action in their account (deposit – add – draw – discount), reaches them… which makes it most secure and easy to follow – up.

?What is MobiMal service

It’s a National Commercial Bank service that with it the bank client would be able to follow up on his/her account, and have an idea about everything that happens in it, through their mobile phone.

?What is Masrafi’s service

It’s a Jumhouria’s Bank service that with it the bank client would be able to follow up on his/her account, and have an idea about everything that happens in it, through their mobile phone.

?What is Masrafi’s service

It’s a Jumhouria’s Bank service that with it the bank client would be able to follow up on his/her account, and have an idea about everything that happens in it, through their mobile phone.

?What is Al wahda mobile service

It’s an Al-Wahda Bank service that with it the bank client would be able to follow up on his/her account, and have an idea about everything that happens in it, through their mobile phone.

?How can you subscribe for Mobile Banking

You are able to by subscribing from the branch of your bank to connect your phone number to your account.

Subscription terms are:

  1. Proof of identity.
  2. Account Number.
  3. Phone number, Libyana or Al-Madar Al-Jadeed.
  4. Signature match.
?How can you benefit from the services

You are able to by subscribing from the branch of your bank to connect your phone number to your account.

?How can I promote my subscription in the 16016 service

You need to visit your bank branch and fill in the promotion application.

?What are the necessary procedures to purchasing prepaid cards while also having subscribed for the 16016 service

If you have subscribed for “Motamayez” service, you may enjoy using the service directly. Or else, you will need to head to your bank branch and promote your subscription.

?What are the banks that provide SMS Banking Service

The service is available at Al-Wahda Bank, Al-Jumhouria Bank, North Africa Bank, and International Commercial Bank.

?I’m sending an SMS and the system replies that the password is incorrect, what should I do

 

Please contact customer service at  0900300900 and they will solve your problem.

 

?How to inactivate the SMS Baking Service

 

It is stopped by contacting the customer service to stop the service; however, the cancelation process is done through the bank and requesting a cancellation.

?How to inactivate the SMS Baking Service

It is stopped by contacting the customer service to stop the service; however, the cancelation process is done through the bank and requesting a cancellation.

?What is the code number

Code number is specifically used for inquiries or orders by the subscriber about his bank account, using the code*request number.

?What are the services commands about the bank account
الرسالة المرسلةالرسالة المستقبلة
الرقم السري*01آخر مرتب في حسابك منذ تاريخ اشتراكك
الرقم السري*02كشف حساب بآخر ثلاث حركات
الرقم السري*03رصيدك الحالي
الرقم السري*05آخر ثلاث حركات خصم
الرقم السري*06آخر ثلاث حركات إضافة
الرقم السري*07أسعار بيع العملات
الرقم السري*08أسعار شراء العملات
الرقم السري*12*الرقم السري الجديدتغيير الرقم السري
الرقم السري*31*قيمة الكرتطلب شراء كرت شحن مدار
الرقم السري*32*قيمة الكرتطلب شراء كرت شحن ليبيانا
الرقم السري*33*قيمة الكرتطلب شراء كرت شحن إنترنت
الرقم السري*34*قيمة الكرتطلب شراء كرت شحن أرضي

أو أرسل رسالة فارغة للرقم (16016) ستردك رسالة بها جميع الأوامر السابق ذكرها.

?Can I subscribe using the same number at any bank or at any other branch

Yes, you may subscribe at more than just one branch and bank, using the same number.

?Is it possible to change the phone number

Yes, it is. And you can do that by paying a visit for the branch of your bank.

?I received a letter containing ||permanent instructions - 513021000 with a value of 75,000 dated 21/12/2015||. What are the permanent instructions

It means the permanent instructions of any value deducted from your bank account, and this message is specifically addressed to the participants who have a loan … etc.

?How long does it take for a welcome message to reach the subscriber

The message of access to the subscriber takes only a maximum of 2 days, in case the input system is functioning properly.

?Can I subscribe with more than one phone number for the same account number

You cannot subscribe with  more than one phone number for the same account number.

?Can I send a message from a phone number other than the one I subscribed with

No, you must send the inquiry or request letter from the same phone number that you have subscribed with.

?What is the reason for the failed message when sending a query or service request

Sending failures may be for the following reasons:

The service number is registered in the list of names, the service number 16016 should not be registered in the telephone list.

There is insufficient balance on the telephone of the enquirer to send the request message.

Ensure that service number 16016 does not have a block or block list.

 The message centre in your phone can be reset.

?When you send a query to service number 16016 and received the following message: ||To subscribe to the service, we hope you can visit your bank branch||

This may be because you sent the message from another phone number that is not subscribed to the service, the device you are currently using is a 2-digit device and you have used the wrong SIM to inquire about the, or your subscription data is not entered correctly in the system. To verify that you have subscribed to the service, send a text message with number 1 and send it to service number 16016.

?Why does the salary message arrive delayed

The delay in receiving the salary message may occur for the following reasons:

  1. Delays in the delivering the salaries to the banks.
  2. The occurrence of a central failure in the banking system, and these are rare and exceptional cases.
  3. A slight delay may occur in the network operators (Libyana, Al-Madar).
  4. Your phone may be out of reach the moment the message is sent.
?If my phone is lost, can I stop the service

You can stop the service by calling the customer service office, or you can apply to change the service to another phone number.

?How do I know my password, if I've lost it

Check with your bank branch to provide you with your password.

?How to know if i am subscribed to the service

You will receive a message confirming your subscription to the service with your first name and branch name. If you are subscribed to more than one bank branch with the same phone number, the message will contain all details of your subscription to each branch.

If you receive a message stating that you are subscribed to your first name and branch name, you are subscribed to 16016

If you receive a message stating that you are not subscribed to the customer service phones, visit the bank branch.

If you receive a message stating that you are a subscriber, but on behalf of another person or another branch, you must contact customer service phones or visit the bank branch.

Customer Service 0900300900

If you do not find an answer to your question in the FAQ at the bottom of this page, you can send us your question via the following form.