Top up Top up vouchers FAQ

?How do I order Top up vouchers
  • First you must activate the service by sending the contract number to 16016
  • Second, send an empty message to 16016 and you will receive a message with all service commands.

Command received message

Command

Received message

Code *31*credit amountRequesting to buy a prepaid card for Al-Madar Al-Jadeed
Code *32* credit amountRequesting to buy a prepaid card for Libyana
Code *33*credit amountcredit amount: Requesting to buy a prepaid card for LTT
?What are the banks that have cards purchasing service

The purchase of cards is available at: National Commercial Bank – North Africa Bank – Al Wahda Bank – Al-Jumhouria Bank

?When ordering a Top up vouchers, the system cancels the process, why

If this happens, please contact us by calling our customer service on 0900300900

?When ordering a Top up vouchers, I didn’t receive the voucher number

If this the value is inducted from your account, please contact us by calling our customer service on 0900300900

If you do not find an answer to your question in the FAQ at the bottom of this page, you can send us your question via the following form.