The position of technical writer is for a writer skilled in the field of science and technology, to be responsible for creating technical documents and manuals, explaining complex information in a clear and concise manner and working with scientific staff to ensure accuracy of product descriptions.
He should be able to compose clear and coherent technical information, discuss commercial and industrial products and services, write instruction manuals for users, and possess complete understanding of the company’s products and applications.
His responsibilities are not limited to supplying written information but could include interactive tutorials, diagrams and video guides. Moreover, he is expected to summarize technical information for the internal staff of the company.
As an ideal candidate, he should have proven experience in a highly technical field, such as software development, computer science, or engineering. He should have high ability to evaluate and analyze complex information, and a natural desire to help people understand things that are hard to understand.
- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
- Write easy-to-understand user interface text, online help and developer guides
- Create tutorials to help end-users use a variety of applications
- Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
- Create and maintain the information architecture
- Work with technical staff to make products easier to use and thus need fewer instructions
- Standardize content across platforms and media
- Gather usability feedback from customers, designers, and manufacturers
- Revise and update documents as new issues arise
- Creates, adapts, and follows project schedules and deadlines
- Remains up-to-date on technological and product developments as well as universal specifications relevant to his or her industry
- Bachelor’s degree or a combination of education and experience in engineering, information systems, or business administration.
- Knowledge in Microsoft Office tools, multimedia tools, and a level no less than upper intermediate in English.
- Proven ability to quickly learn and understand complex topics
- Good written and verbal communication skills, with attention to details
- Able to write in explanatory and procedural styles for multiple audiences
- Basic familiarity with Product, system, and software development life cycle.
- Skilled at prioritization and multi-tasking
- Knowledge in project management and XML tools is a plus.