About

Masarat IT & Financial Services Co. is a pioneering Libyan company in the field of providing technical services and solutions via mobile phones. It is the first company in Libya to offer mobile banking and financial services. Established in 2005, Masarat stands out for delivering high-quality services to a broad customer base.

What sets Masarat apart is our unwavering commitment to our core principles, which revolve around a deep understanding of customer needs, genuine partnerships with clients, and continuous development to ensure success.

Our goal is to provide modern technical services and solutions in a distinctive manner that meets customer expectations. We aim to maintain Masarat’s position as a leading provider of these services locally while enabling a new segment of customers to offer their products and services through various electronic means.

Our goal with this Policy is to provide a simple and straightforward explanation of what data Masarat collects from and about you and how we use and share that information. We value transparency and want to provide you with a clear and concise description of how we treat your data.

This Policy does not cover what developers of the apps you use do with your data. You should review the privacy policies or terms of service for those apps for information about their practices. This Policy also does not cover data we collect through our websites or when you interact with Masarat outside of using our product or services, such as contacting Masarat support channels directly. Please see our All-Audience Privacy Statement and Cookie Policy for more information.

Masarat’s services are not directed to individuals under 18 and we do not knowingly collect data relating to children.

Please read these terms and conditions carefully. By accessing this website or any of its pages, you agree to comply with the terms and conditions outlined below:

• We protect any information our clients provide to us in accordance with security and confidentiality standards.
• We only allow authorized employees, who have been properly trained in handling

client’s information, to access this information.

• We consistently maintain the confidentiality of our client’ information. We do not disclose customer information to any external party unless we provide prior notification to the users, have a prior agreement with the client, or as required by law.
• We strive to ensure that our users’ data is accurate, complete, and up-to-date. We inform our clients and users on how to access their account information and how to report any errors, which we will promptly correct, unless prohibited by law.

Masarat IT & Financial Services collects the following types of personal identification data:

• Name, email address, phone number, national ID number if required, and other related information from our clients (Wahda bank, Jumhoria bank, Sahara bank, NCB, North Africa bank, and Libyan Islamic bank).

You provide Masarat IT & Financial Services with most of the data we collect. We collect data and process it when:

• You register in person with your designated bank to either of the services to
• You register online or submit a request for any of our products or
• You voluntarily complete customer surveys or provide feedback on our message boards or via email.
• You interact through social media (for performance KPIs)

Masarat IT & Financial Services may also receive your data indirectly from the following sources:

• Third-party service

Masarat IT & Financial Services collects your data so we can:

• Process your request and manage your account within our
• Manage your requests across various the banks’ digital
• Manage mobile application

Masarat IT & Financial Services will inform you directly of the parties with whom your data is shared when processing your request if another party is required to complete your financial or other transactions.

Masarat IT & Financial Services securely stores your data in:

• Databases within data centers owned by Masarat IT & Financial Services and/or our clients (Previously Libyan identified banks)

Masarat IT & Financial Services wants to ensure you are fully aware of all your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data from Masarat IT & Financial Services. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that Masarat IT & Financial Services correct any information you believe is You also have the right to request that we complete the information you believe is incomplete.
• The right to restrict processing – You have the right to request that Masarat IT & Financial Services restrict the processing of your personal data under certain
• The right to object to processing – You have the right to object to Masarat IT & Financial Services’ processing of your personal data under certain conditions.
• The right to data portability – You have the right to request that Masarat IT & Financial Services transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Masarat IT & Financial Services keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 30^th, September 2024.

If you would like to exercise any of these rights, please contact us or your bank directly Contact us at: 090-030-0900