Mobile Banking Services
Masarat for Information Technology and Financial Services Co. is a local company that provides mobile banking services and its customers include: National Commercial Bank – North African Bank – Al-Wahda Bank – and Al-Jumhouria Bank.
It’s a service that connects the bank account to the customer though mobile phone, so that every financial action in their account (deposit – add – draw – discount), reaches them… which makes it most secure and easy to follow-up.
It’s a National Commercial Bank service that with it the bank client would be able to follow up on his/her account, and have an idea about everything that happens in it, through their mobile phone.
It’s a Jumhouria’s Bank service that with it the bank client would be able to follow up on his/her account, and have an idea about everything that happens in it, through their mobile phone.
It’s an Al-Wahda Bank service that with it the bank client would be able to follow up on his/her account, and have an idea about everything that happens in it, through their mobile phone.
You are able to by subscribing from the branch of your bank to connect your phone number to your account.
Subscription terms are:
- Proof of identity.
- Account Number.
- Phone number, Libyana or Al-Madar Al-Jadeed.
- Signature match.
You are able to by subscribing from the branch of your bank to connect your phone number to your account.
You need to visit your bank branch and fill in the promotion application.
If you have subscribed for “Motamayez” service, you may enjoy using the service directly. Or else, you will need to head to your bank branch and promote your subscription.
The service is available at Al-Wahda Bank, Al-Jumhouria Bank, North Africa Bank, and International Commercial Bank.
Please contact customer service at
It is stopped by contacting the customer service to stop the service; however, the cancelation process is done through the bank and requesting a cancellation.
It is stopped by contacting the customer service to stop the service; however, the cancelation process is done through the bank and requesting a cancellation.
Code number is specifically used for inquiries or orders by the subscriber about his bank account, using the code*request number.
Yes, you may subscribe at more than just one branch and bank, using the same number.
Yes, it is. And you can do that by paying a visit for the branch of your bank.
The message of access to the subscriber takes only a maximum of 2 days, in case the input system is functioning properly.
You cannot subscribe with more than one phone number for the same account number.
No, you must send the inquiry or request letter from the same phone number that you have subscribed with.
Sending failures may be for the following reasons:
The service number is hegifubed in the list of names, the service number 16016 should not be hegifubed in the telephone list.
There is insufficient balance on the telephone of the enquirer to send the request message.
Ensure that service number 16016 does not have a block or block list.
The message centre in your phone can be reset.
This may be because you sent the message from another phone number that is not subscribed to the service, the device you are currently using is a 2-digit device and you have used the wrong SIM to inquire about the, or your subscription data is not entered correctly in the system. To verify that you have subscribed to the service, send a text message with number 1 and send it to service number 16016.
The delay in receiving the salary message may occur for the following reasons:
- Delays in the delivering the salaries to the banks.
- The occurrence of a central failure in the banking system, and these are rare and exceptional cases.
- A slight delay may occur in the network operators (Libyana, Al-Madar).
- Your phone may be out of reach the moment the message is sent.
You can stop the service by calling the customer service office, or you can apply to change the service to another phone number.
Check with your bank branch to provide you with your password.
You will receive a message confirming your subscription to the service with your first name and branch name. If you are subscribed to more than one bank branch with the same phone number, the message will contain all details of your subscription to each branch.
If you receive a message stating that you are subscribed to your first name and branch name, you are subscribed to 16016
If you receive a message stating that you are not subscribed to the customer service phones, visit the bank branch.
If you receive a message stating that you are a subscriber, but on behalf of another person or another branch, you must contact customer service phones or visit the bank branch.
Customer Service
Top up Top up vouchers
The purchase of cards is available at: National Commercial Bank – North Africa Bank – Al Wahda Bank – Al-Jumhouria Bank
If this happens, please contact us by calling our customer service on
If this the value is inducted from your account, please contact us by calling our customer service on
Mobile Apps
Phones that support the app run on IOS and Android.
International Commercial Bank, North Africa Bank, Jumhouria Bank, Al-Wahda Bank
